Returns & Exchange Policy
At Neem Tres, every piece is handpicked and crafted with the utmost care. As many of our products are handwoven and unique, we maintain a strict returns and exchange policy to ensure fairness and transparency.
Eligibility for Returns/Exchanges
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We accept returns or exchanges only in cases of defective or damaged products, provided the issue is reported within 48 hours of delivery.
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To initiate a return or exchange, customers must email us at support@neemtres.com with order details, clear images of the product, and a description of the issue.
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Products must be unused, unwashed, and in their original packaging with tags intact to be eligible for a return/exchange.
Non-Returnable Items
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We do not accept returns or exchanges for minor irregularities, as these are natural characteristics of handwoven fabrics and not considered defects.
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Products purchased during a sale or with a discount are final sale and cannot be returned or exchanged.
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Custom orders and made-to-measure pieces are non-returnable.
Process for Return/Exchange
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Once your return/exchange request is approved, we will provide instructions for the return shipment.
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Return shipping costs are to be borne by the customer unless the product is found defective or incorrect.
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After we receive and inspect the product, we will process the exchange or issue a store credit (valid for future purchases).
Refunds
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We currently do not offer cash refunds. In cases where an exchange is not possible, a credit note/store credit will be issued, valid for 6 months.
Contact Us
For any return or exchange inquiries, please contact our support team at support@neemtres.com. We will be happy to assist you.
